Unisys off-campus for Support Engineer

Company :

Unisys

Website :

www.unisys.com

Job Role :

Support Engineer

Eligibility :

BE/BTech/BSc/BCom/MCA

Experience :

Freshers

Job Location :

Bangalore/Hyderabad

Venue Location :

Bangalore

Event Date :

20 & 21 Sep 2014

Reporting Time :

09:00 AM - 12:30 PM

Job Description:

• To act as a single point of contact (SPOC) for all IT Customers.
• To maximize service availability.
• To restore service whenever possible.
• To provide desk-side services, desktop management and device lifecycle management and provide business systems support.
• Maintain Hosted client services for extended application and client access. 
• Create Portable user profiles to enable agility. 
• Stateless device deployment to ease support and replacement. 
• Creation of a detailed products catalogue containing all possible devices in a company to add/remove/update products at any time.
• Optimization of existing desktops and provide the foundation services for emerging desktop virtualization technologies.
• Creation of content for Self-Service Portal Solutions and L0 support.

Key Responsibilities:

• Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements.
• Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
• Typically provides technical support for Internal and External customers.
• Escalates complex problems to higher level of expertise within organization.
• Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees.

Core Competencies:

• Communication skills - written and verbal.
• Ability to work in a pressurized environment and able to deliver against a tight timescale.
• Act Independently and be self motivated.
• Excellent Problem Solving and Customer Service Skills.
• Drive for results.
• Attention to Detail.
• Customer Focus.

Selection Process:

1. Screening Rounds.
2. Aptitude Test.
3. Technical, Operations & HR Round.

Documents to Carry:

Two copies of resume.
One passport size photograph.

Venue Details:

Unisys Global Services – India,
Purva Premier, 135/1, Residency Road,
Near Richmond Circle, Opp. Bangalore Club,
Next to Chancery Pavilion, Bangaluru – 560025.

Contact Details:

Aqhil Syed/Fatima
04065144194

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