Phone or Skype Interview
Many employers will use phone or Skype interviews to do initial candidate screenings before inviting their top candidates to come in for in-person interviews. In some cases, especially with small companies that do not have a lot of money for the costs associated with interviewing, phone or Skype interviews may be used exclusively, although this isn't common.
Both phone and Skype interviews can present some special challenges, both for the interviewer and for the candidate. For example, in a phone interview, the interviewer can't see the candidate and so can't tell whether or not he or she presents a professional image. Candidates participating in phone interviews can only use their voices to express enthusiasm or interest in a position, since the interviewer can't see their body language; in some cases, it can be difficult for candidates to convey interest through voice alone. Skype can help to alleviate some of these challenges, since interviewers and candidates can see each other. However, there is still a certain amount of awkwardness on both sides, since interviewers and candidates are having a conversation while facing screens rather than each other.
In spite of their shortcomings, phone and Skype interviews still offer opportunities for you to make a good impression—and there are many things you can do to prepare for a successful outcome.
Before the Interview
The Day of the Interview
During the Interview
After the Interview
The Day of the Interview
During the Interview
After the Interview
Before the Interview
If you are doing a phone interview, clarify with your company contact exactly when your interview will take place and at which number (cell or landline). It is still advisable—if possible—to use a landline phone for an interview, since cell phone lines are often unclear and calls may be more easily dropped than with a landline.
Generally, prepare for a phone or Skype interview in the same way you would do for an in-person interview—for example, prepare and practice answers to common interview questions.
Ask a friend to conduct a mock interview over the phone (asking some standard interview questions) and record your answers if possible so you can listen for signs of awkwardness (e.g., frequent "umms" and "uhhhs"). Ask your friend for feedback.
The Day of the Interview
Whether you have a phone or a Skype interview, dress as you would for an in-person interview. Professional attire will put you in a professional frame of mind, even if the interviewer can't see you or your whole outfit.
Turn off call-waiting on your phone, if possible, so your call won't be interrupted. If using Skype, turn off the ringer on your cell phone to minimize distractions.
Plan to talk to the interviewer from a private room, with the door closed. If you live with other people, advise them that you will be interviewing during a particular timeframe and that you cannot be disturbed during this time.
During the Interview
Have a printed copy of your résumé to refer to, as needed, along with any prepared notes about your accomplishments that you might wish to emphasize. Also, have a pen and notepad handy so you can jot down information or details that you might need later.
Confirm the name and title of the interviewer and anyone else who is participating. During the interview, refer to the interviewer(s) by formal title (e.g., "Mr. Smith") rather than by first name unless you are advised that less formality is appropriate.
Even if you are doing a phone interview and the interviewer can't see you, smile when you speak. It will help to change the tone of your voice to sound more positive.
Try to give concise answers to interview questions—provide an appropriate amount of detail, but don't ramble. It's okay to take a few moments to collect your thoughts before answering a question. Ask for clarification if you don't understand a question. Speak slowly and enunciate carefully in order to be understood. If your mouth is dry due to nerves, keep a glass of water nearby; don't chew gum.
At the conclusion of the interview, don't forget to thank the interviewer for his or her time and to thank anyone else who participated in the interview. Ask for a mailing address or email address for each person with whom you interviewed so you can follow up.
After the Interview
Send a thank-you letter or email message to the interviewer(s) within 24 hours and provide any additional requested materials (if requested) in a timely manner.
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